Terms & Conditions

Welcome to LuxraLand.com. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing, browsing, or purchasing from LuxraLand, you agree to comply with and be bound by these Terms. Please read them carefully before using our website.

If you do not agree with any part of these Terms, we kindly request you to discontinue using our website and services.

1. General Information

  • Website Name: LuxraLand

  • Website: www.luxraland.com

  • Contact Email: luxraland@gmail.com

  • Contact Number: +91 6290563271

  • Business Address: Vill + PO – Dongajora, PS – Kultali, South 24 Parganas, West Bengal – 743329, India

2. Eligibility

  • You must be at least 18 years old or accessing the website under the supervision of a parent/guardian to place an order.

  • By using our services, you represent that all information provided by you is true, accurate, and complete.

3. Use of Website

  • You agree to use LuxraLand.com only for lawful purposes and in accordance with these Terms.

  • You must not use our website to:

    • Engage in fraudulent or illegal activity.

    • Spread harmful, defamatory, or offensive content.

    • Attempt unauthorized access to our systems or data.

4. Product Information

  • LuxraLand strives to ensure that all product details, descriptions, and prices listed on the website are accurate and up to date.

  • Colors and images may vary slightly due to lighting, screen resolution, and photography effects.

  • We reserve the right to modify or discontinue products at any time without prior notice.

5. Orders & Acceptance

  • When you place an order, you will receive an order confirmation email/SMS acknowledging receipt of your order.

  • An order is only accepted once it has been processed and dispatched.

  • LuxraLand reserves the right to refuse or cancel any order if:

    • The product is out of stock.

    • Incorrect pricing or description was displayed.

    • Fraudulent or suspicious activity is detected.

6. Pricing & Payment

  • All prices on LuxraLand.com are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

  • We accept multiple payment methods including:

    • UPI

    • Debit/Credit Cards

    • Net Banking

    • Cash on Delivery (COD) – where available

  • In case of pricing errors, we reserve the right to cancel or adjust orders.

7. Shipping & Delivery

  • Orders are processed within 1-3 business days and delivered within 5-10 business days, depending on your location.

  • Shipping charges, if applicable, will be displayed at checkout.

  • Delivery timelines are estimates; delays may occur due to courier, weather, or unforeseen issues.

  • Once shipped, tracking details will be shared with you.

8. Returns, Refunds & Exchanges

We want you to be completely satisfied with your purchase. Our Return & Refund Policy is as follows:

  • Returns/exchanges are accepted within 7 days of delivery.

  • Items must be unused, unwashed, and in original packaging with tags intact.

  • Products like innerwear, accessories, or customized items are non-returnable for hygiene reasons.

  • Refunds will be processed to the original payment method within 7–14 working days after inspection.

  • In case of defective/damaged items, please contact us immediately with photos at luxraland@gmail.com.

9. Cancellations

  • Orders can be canceled within 24 hours of placing them, provided they haven’t been shipped.

  • Once shipped, cancellations are not possible.

10. Intellectual Property

  • All content on LuxraLand.com including logos, trademarks, product images, text, graphics, and designs is the property of LuxraLand.

  • You may not reproduce, distribute, or use our content without prior written consent.

11. Privacy Policy

  • By using LuxraLand.com, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal data.

  • We ensure your information is kept secure and confidential.

12. User Accounts

  • You may create an account on LuxraLand.com to track orders and save preferences.

  • You are responsible for keeping your account login details confidential.

  • Any misuse or fraudulent activity under your account will be your responsibility.

13. Limitation of Liability

  • LuxraLand is not liable for any direct, indirect, or consequential damages arising from use of our website or products.

  • We do not guarantee that our website will be error-free, secure, or uninterrupted at all times.

  • Product use is at your own risk; please read product care instructions carefully.

14. Indemnification

You agree to indemnify and hold harmless LuxraLand, its owners, employees, and partners from any claims, damages, or expenses arising from:

  • Violation of these Terms

  • Misuse of products or services

  • Infringement of intellectual property rights

15. Third-Party Links

  • Our website may contain links to third-party websites for convenience.

  • LuxraLand is not responsible for the content, accuracy, or practices of those sites.

16. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by the laws of India.

  • Any disputes shall be subject to the jurisdiction of courts in West Bengal, India.

17. Changes to Terms

  • LuxraLand reserves the right to update or modify these Terms at any time without prior notice.

  • Continued use of the website after changes indicates acceptance of the new Terms.

18. Contact Us

For questions, concerns, or feedback regarding these Terms & Conditions, please contact us at:

📧 Email: luxraland@gmail.com
📞 Phone/WhatsApp: +91 6290563271
🏠 Address: Vill + PO – Dongajora, PS – Kultali, South 24 Parganas, West Bengal – 743329

Conclusion

By using LuxraLand.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. We value your trust and assure you that we will continue to serve you with transparency, fairness, and commitment.